| Change Management for Managers Performance-Based Objectives Upon successful completion of this course, students will be able to: • Plan for change. • Learn to communicate change. • Manage the impact of change on your team members. • Successfully implement changes at work. Course Content Lesson 1: Planning for Change Analyze the Process of Change Identify Barriers to Change Determine Available Support Lesson 2: Communicating Change Utilize Adopters of Change Communicate Change Lesson 3: Managing the Initial Impact of Change Educate Employees on the Change Process Implement Strategies to Deal with Stress Cope with Fear Lesson 4: Implementing Change Engage Employees Capitalize on the Change Process Maximize the Benefits of Change Reframe Change Label Milestones Troubleshoot Issues Report Results |



| Everything about business comes down to PEOPLE. Where in business can we escape the impact of human care, human creativity, human commitment, human frustration, and human despair? There is no reason for anything in business to exist if it does not serve the needs of people. -Bruce Cryer, Re-Engineering the Human System |
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