| Effective Management The world of business is increasingly becoming centered about the interaction of different teams, both within and outside the organization. The success of a team within a company is often directly linked to the ability of a manager to lead and manage the team effectively. In order to perform the job well, the manager must understand the different roles of everyone involved in the team, and be trained in developing the capabilities of all team members and addressing issues as soon as they surface. This course will help you gain an understanding of the basic fundamentals of becoming an effective manager for your team. Target Student: Business professionals who are either at the managerial level, or are interested in becoming team leaders. Prerequisites: There are no prerequisite skills for this course; however, you might be interested in the following related courses: Problem-Solving Skills, Negotiating Skills, Business Presentations, Advanced Communication Skills, and Creating and Maintaining a Life Balance. Upon successful completion of this course, students will be able to: determine the roles that a manager must fill on a team, and explore the key areas of personal development. discover how to detect silent messages through body language and other means of nonverbal communication. You will also bolster your listening skills through active listening.
Lesson 1: Developing as a Manager Topic 1A: The Role of an Effective Manager Topic 1B: Personal Skills Development Lesson 2: Communicating Successfully Topic 2A: Speak Without Talking Topic 2B: Manage Better By Listening Topic 2C: Assert to Achieve Lesson 3: Creating Successful Solutions Topic 3A: Identify the Core Problem Topic 3B: Solve Problems Creatively Topic 3C: Implement Solutions Decisively Lesson 4: Empowering Your Workgroup Topic 4A: Delegate For Results Topic 4B: Coach for Achievement Topic 4C: Evaluate Staff Performance Lesson 5: Cultivating Great Teams Topic 5A: Create an Invincible Team Topic 5B: Inspire Team Success Topic 5C: Team Briefings for Success Topic 5D: Resolve Conflicts Positively Appendix A: Project Roles Appendix B: Updated Team Appendix C: Delegating for Results—Task List Appendix D: Email Conflict |
| Everything about business comes down to PEOPLE. Where in business can we escape the impact of human care, human creativity, human commitment, human frustration, and human despair? There is no reason for anything in business to exist if it does not serve the needs of people. -Bruce Cryer, Re-Engineering the Human System |
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