| Emotional Intelligence Course Description In this course, you will assess your current emotional intelligence capabilities, determine your strengths, and identify areas for improvement. You will examine how emotions affect behavior and how those behaviors impact your relationships with others. You will also develop strategies for managing the emotional energy in yourself and others. Course Objective: You will evaluate your current emotional intelligence abilities and apply strategies to improve your emotional intelligence. Target Student: This course is designed for the emerging manager or mid-level manager. Performance-Based Objectives Upon successful completion of this course, students will be able to:
Lesson 1: Evaluating Emotional Intelligence Topic 1A: Assess Your Self-Understanding Topic 1B: Determine Your Ability to Regulate Your Emotions Topic 1C: Evaluate Your Social Recognition Skills Topic 1D: Assess Your Social Regulation Skills Lesson 2: Applying Emotional Intelligence In A Business Environment Topic 2A: Improve Your Emotional Intelligence By Understanding Your Emotions Topic 2B: Regulate Your Emotions Topic 2C: Improve Your Social Recognition and Regulation Skills Topic 2D: Build An Emotionally Intelligent Team |



| Everything about business comes down to PEOPLE. Where in business can we escape the impact of human care, human creativity, human commitment, human frustration, and human despair? There is no reason for anything in business to exist if it does not serve the needs of people. -Bruce Cryer, Re-Engineering the Human System |
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