| Effective Communication Performance-Based Objectives • Communicate formally and informally in business so there is a mutual understanding between the sender and the receiver. • Write clear, concise business communication so that it has a positive and meaningful impact on the reader and achieves the desired result. • Use graphics in business communication so that facts, processes, and summaries are effectively designed to convey visual and textual information. • Use verbal and non-verbal communication appropriately in business so that there are no barriers to mutual understanding in culturally diverse organizations. • Use electronic communication in business so that you observe proper etiquette and ensure professionalism to send and receive messages. Course Content Lesson 1: Understanding Business Communication Identify Basic Communication Techniques Describe Formal and Informal Communication Lesson 2: Communicating in Writing Write Effective Business Documents Write Effective Business Letters Write Effective Memos Write Effective Reports Lesson 3: Communicating with Graphics Create Graphics for Business Communication Communicate Static Information Communicate Dynamic Information Lesson 4: Using Verbal and Non-verbal Communication Describe Verbal and Non-verbal Communication Identify Elements of Effective Meetings Identify Elements of Effective Presentations Read Body Language Lesson 5: Communicating Electronically Using Voice Communication in Business Using Internet Communication in Business |
| Everything about business comes down to PEOPLE. human care, human creativity, human commitment, human care, human creativity, human commitment, human frustration, and human despair? There is no reason for anything in business to exist if it does not serve the needs of people. -Bruce Cryer, Re-Engineering the Human System |
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