| Managing Organizational Goals Course Description As a manager, you are responsible for setting the goals for your team and for managing their work. Organizational goals can often get lost in layers of management and not get communicated to the individual contributors. In the absence of goals, employees can feel unmotivated or can even set their own goals for achievement, which will result in poor and conflicting team performance. In this course, you will develop skills needed to establish tactical goals for your team based on organizational directives and general goals from your manager and create and manage action plans to achieve these goals. Course Objective: You will develop skills needed to establish tactical goals for your team based on organizational directives and general goals from your manager, and create and manage an action plan to achieve these goals. Target Student: This course is intended for the professional employee who is a team leader. Performance-Based Objectives Upon successful completion of this course, students will be able to:
Course Content Lesson 1: Establishing Team Goals Topic 1A: Clarify General Team Goals Topic 1B: Create a Goal Map Topic 1C: Translate General Goals into Tactical Goals Lesson 2: Developing a Team Plan Topic 2A: Create Action Plans for Achieving Goals Topic 2B: Develop a Contingency Plan Lesson 3: Achieving the Team Plan Topic 3A: Implement the Action Plan Topic 3B: Evaluate Success Appendix A: Creating the Action Plan: Notes Appendix B: Evaluating Success: Notes |



| Everything about business comes down to PEOPLE. Where in business can we escape the impact of human care, human creativity, human commitment, human frustration, and human despair? There is no reason for anything in business to exist if it does not serve the needs of people. -Bruce Cryer, Re-Engineering the Human System |
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