Performance Management

New managers want to be able to step forward and assume their
new responsibilities with confidence. You want to be able to lead
the individuals on your team effectively by conducting ongoing
performance appraisals; delivering helpful and instructive feedback,
training, and coaching; and designing and implementing
performance standards. You also want to develop talent within
your team by employing effective performance-management
strategies on the job. This course will give new managers essential
performance-management skills.

Course Objective: You will explore basic performance-management
techniques. You will identify methods of developing talent,
harnessing the engagement of team members, and offering
training and coaching to individual team members through
performance-management strategies. You will develop and
implement performance standards, conduct performance appraisal
conversations, and give appropriate feedback and coaching to
individuals for their edification and the benefit of the team,
department, and company.

This course is intended for a wide range of first-time managers.  
There are no prerequisites for this course. Taking the Coaching
Essentials course is recommended.  The course is instructor led,
group-paced, classroom-delivery learning model with structured
hands-on activities.

Upon successful completion of this course, students will be able to:
  • Plan ways of effectively harnessing engagement with the
    individuals on your team. You will identify methods of
    becoming a manager of choice within your workplace by
    establishing your reputation as a manager who invests time,
    energy, and effort in the team members and in committing to
    performance-management strategies on the job.
  • Plan strategies for aligning the performance management
    goals for the individuals on your team with the established
    needs of your business. You will work with your team
    members to optimize their behavior in order to yield better
    results for the company, collaborate with team members to
    establish performance goals, ensure those goals are in
    alignment with business needs, discuss performance
    appraisals with your team members, and deliver coaching and
    feedback as necessary.
  • Learn strategies for creating performance and development
    plans for individuals. You will create creative, instructive
    development plans for team members seeking career growth
    and strategic development plans to help team members who
    are seriously struggling to meet their job requirements.

Course Content

Lesson 1: Becoming the Manager of Choice
Topic 1A: Develop Talent
Topic 1B: Harness Engagement
Topic 1C: Onboard New Team Members

Lesson 2: Using Performance Management Skills to Improve
Performance
Topic 2A: Identify Individual Performance Goals
Topic 2B: Discuss a Performance Appraisal
Topic 2C: Use Effective Interviewing Skills
Topic 2D: Provide Appropriate Feedback and Coaching

Lesson 3: Creating Performance and Development Plans
Topic 3A: Initiate the Performance Plan
Topic 3B: Create an Improvement Plan for Performance Problems
Topic 3C: Create a Development Plan for Career Growth
Everything about business comes down to PEOPLE.
Where in business can we escape the impact of
human care, human creativity, human commitment,
human frustration, and human despair? There is no
reason for anything in business to exist if it does not
serve the needs of people.
-Bruce Cryer, Re-Engineering the Human System

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