| What Good Managers Do The First 100 Days Course Description This course will give new managers the basics of effective management for their first 100 days on the job. Professionals who have achieved success as individual contributors often transition into management roles. New managers want to be able to step forward and assume their new responsibilities with confidence. You want to be able to conduct performance appraisals, monitor work processes, communicate effectively with team members, build an internal network of supportive colleagues, and avoid common management pitfalls. You also want to be able to resolve conflicts that arise, coach people to give great performances, and serve as an advocate for your team within the wider corporate structure. Course Objective: You will effectively navigate the first 100 days on the job as a manager. Target Student: This course is intended for a wide range of first- time managers and staff members who are considering transitioning to management roles. Prerequisites: None. Performance-Based Objectives Upon successful completion of this course, students will be able to:
Course Content Lesson 1: Making the Transition Topic 1A: Position Yourself for Success Topic 1B: Begin the Transition Topic 1C: Manage the Basic Work Elements Lesson 2: Building A Winning Team Topic 2A: Coach for Great Performance Topic 2B: Resolve Conflict within the Team Topic 2C: Represent Your Team |



| Everything about business comes down to PEOPLE. Where in business can we escape the impact of human care, human creativity, human commitment, human frustration, and human despair? There is no reason for anything in business to exist if it does not serve the needs of people. -Bruce Cryer, Re-Engineering the Human System |
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